EMS Ambulance Performance Section

Welcome to the Orange County Emergency Medical Services
EMS Ambulance Performance Section


IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE IMMEDIATELY CONTACT
YOUR LOCAL POLICE OR FIRE DEPARTMENT BY CALLING 9-1-1.
THIS SITE IS TO BE USED ONLY FOR NON-EMERGENCY QUESTIONS, SUGGESTIONS OR CONCERNS


To visit the OCEMS Policy page click, scan or tap the QR Code Below:

QR Code (EMS Policies)

If you are not experiencing an emergency, please select an option from the list below to continue:


EMS Ambulance Performance Staff

EMS Performance Chief

Adrian Rodriguez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

EMS Specialists

Juan Alvarez
Email: EMSAmbulancePerformance@ochca.com
Phone (714) 834-4611

Andrew Roberts
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611

Kirstin Wong
Email: EMSAmbulancePerformance@ochca.com 
Phone (714) 834-4611


9-1-1 Ambulance Contract Provider Information

  • Region A
    • Emergency Ambulance Service, Inc.
      3200 E. Birch Street, Brea, CA 92821
      (714) 990-1331
  • Region B, C, D, E
    • Care Ambulance Service, Inc.
      1517 W. Braden Court, Orange, CA 92868
      (714) 288-3880

Contract Agreements


Ambulance Activity Reports


Orange County EMS Ambulance Zones



 

            

 


Contact Us

Emergency Medical Services
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-3500

EMS Ambulance Performance Section
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-4611


EMS Ambulance Performance Section FAQs

Q: I submitted a complaint. How long can I expect before I hear something?
A: Complaints are reviewed and processed as soon as they are received, during regular business hours.

  • Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
  • Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
    • Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.

Q: I am having a hard time filling out the online complaint form. Who can help me?
A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.

Q: Where can I find policy and procedure relating to complaint processing?
A: OCEMS Policies # 720.20 and 392 can be found here. They are also located in “Policies” section of the EMS website.


EMS Ambulance Performance Section
405 W. 5th Street, Ste. 301A
Santa Ana, CA 92701
(714) 834-4611
Email: EMSAmbulancePerformance@ochca.com