Welcome to the Orange County Emergency Medical Services EMS Ambulance Performance Section
IF YOU ARE EXPERIENCING AN EMERGENCY, PLEASE IMMEDIATELY CONTACT YOUR LOCAL POLICE OR FIRE DEPARTMENT BY CALLING 9-1-1. THIS SITE IS TO BE USED ONLY FOR NON-EMERGENCY QUESTIONS, SUGGESTIONS OR CONCERNS
To visit the OCEMS Policy page click, scan or tap the QR Code Below:
If you are not experiencing an emergency, please select an option from the list below to continue:
Q: I submitted a complaint. How long can I expect before I hear something? A: Complaints are reviewed and processed as soon as they are received, during regular business hours.
Complaints that are reviewed with no violation determined will be documented. The complainant will receive a letter of explanation with the results of the complaint investigations.
Complaints that are determined to be an immediate threat to safety and health are addressed within 24 hours of receipt.
Both the complainant and the licensee will be notified in writing of receipt of complaint and action to be taken.
Q: I am having a hard time filling out the online complaint form. Who can help me? A: You can visit the Contact Us page to talk with the EMS Ambulance Performance Section staff for assistance or any questions regarding the complaint form.
Q: Where can I find policy and procedure relating to complaint processing? A: OCEMS Policies # 720.20 and 392 can be found here. They are also located in “Policies” section of the EMS website.
Making Orange County a safe, healthy, and fulfilling place to live, work, and play, today and for generations to come, by providing outstanding, cost-effective regional public services.
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